Frequently Asked Questions
What is a blind box?
A blind box is a type of packaging that keeps its contents a mystery until it is opened. Blind boxes typically come in different variations of possible items displayed on the packaging. Some items in a series might be rarer than others. The rarest ones are referred to as “secret”, “mystery” or “chase” items. They are usually not part of the standard 6 box set, and are only identified on the box by their silhouette. One basic edition candle is replaced at random in sets containing a “mystery” candle.
How should I care for my candle?
- Using a wick cutter, regularly cut the wick to 3-5 mm. This will allow the candle to burn longer and prevent the wick from emitting smoke or falling into the wax and rendering the candle unusable.
- Be sure to center the wick in the wax after each use. This will allow for consistent consumption of the wax. This will also prevent the wick from getting too close to the glass, risking overheating.
- Never let the candle burn out unattended.
- Never let the candle burn for more than 4 hours at a time.
- When only five millimeters of wax remain or the wick sustainer becomes visible, the candle is finished and must be extinguished.
- Place the candle in a draft-free location in order to prevent the wax from melting unevenly.
- Always place the candle on a heat-resistant, non-flammable surface away from fabrics and curtains.
- Do not place the candle on a cold surface, such as marble or glass. If the hot candle comes into contact with a cold surface, the glass could shatter.
- The life of a candle comes to an end when only five millimeters of wax remain, or when the wick sustainer becomes exposed.
Are you making any other scents?
We are constantly working on developing new scents and designs! Make sure you sign up for newsletter for any future releases.
If I don't like the color after opening the blind box, can I return or replace it?
Unfortunately, due to the nature of blind box products, we do not accept return and refund requests due to personal reasons (not liking the color received).
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Unfortunately, due to the nature of blind box products, we do not accept return and refund requests due to personal reasons (not liking the color received).
Are any purchases final sale?
Please reach out to us if you have any issues with your order.
When will I get my order?
Confirmed orders usually will be processed to ship out within 48 hours. If your order includes a pre-sale, the entire order will be shipped after the pre-sale products are in stock.
Products are shipped from the United States.
Shipping Time: approximately 3-7 business days
Once your order has shipped, you will receive an email with further information.